What countries do you deliver to?
We are based in England (UK) and deliver to all continents and countries for extremely reasonable prices.



What payment methods do you accept?
We accept instant online payments through PayPal, which is fast and secure. We also accept cash, cheque and postal order payments. CLICK HERE for full details.

How much is postage?
The postage is calculated by product weight and shipping destination. Select the relevant option from the drop-down menu on the Shopping Cart page to view the correct postage rate.

When will my order be sent?
We aim to dispatch all orders within 48 hours (Mon-Fri) of receiving instant payment. Please note that we do not dispatch orders on Bank Holidays, Saturday or Sunday, so orders placed on a Friday are usually dispatched the following Monday. You can see if your order has been dispatched, by logging into your acount with us and clicking on "View Orders".

Occasionally we must contact you before dispatching your order and must wait until we recieve a reply before sending it. Reasons for this may be as follows:

• If we query your order for some reason to ensure you have ordered the correct items.
• If the address you have provided is inadequate.
• If you pay via a Paypal E-Cheque which takes several days to clear.
• If you have pre-ordered an item (which would be clearly stated at checkout).

How long does Delivery Take?
Delivery within the UK usually takes approximately 3 working days from dispatch. If you are located within Europe then delivery takes around 5-7 working days, and for the rest of the world it is approximately 7 working days. Working days do not include Bank Holidays, Saturday or Sunday.

What should I do if my order is late?
Occasionally items take longer to arrive than expected. This is unfortunately beyond our control once your order has been handed to the Royal Mail. If you are concerned about your order and feel that you have waited too long, first please check your emails in case we are awaiting a response from you before dispatching your order. If there are no such emails in your inbox, then please contact us immediately here and we will remain in corespondance with yourself until the problem is resolved.

If you live within the UK, your order is not considered missing by the Royal Mail until 15 working days after dispatch. If you live outside the UK, then your order is not considered missing by the Royal Mail until 25 working days after dispatch. If this is the case we will trace your order via the Royal Mail before sending a replacement item. If you have provided us with the correct address; there are no cases in which you will not receive the items you have ordered.